Business & Skills Training

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Phlebotomy Technician

with Chris Connor

Mar

March 1st to May 3rd, 2021

$700 More Info

Our next class starts March 1 and will run for 10 weeks(no class April 19) Call our office @627-4291 to be put on the waitlist.

The Phlebotomist is a vital member of the clinical laboratory team who obtains a patient’s blood specimens by venipuncture and micro collection for testing purposes. Phlebotomists are employed across the healthcare system. Classroom and clinical experience at Bridgton Hospital includes medical terminology, blood collection, procedures, specimen hands-on practice, and training in skills and techniques to perform puncture methods. Learners must produce documentation of a recent medical physical examination conducted and signed by a physician, and the following vaccinations: Hepatitis B, MMR, Tetanus, Varicella, and TB.

Class size is limited.

To enroll, email tricia.lafontaine@lakeregionschools. org

or call our office.

Orientations are starting on February 1, 2021.

Instructor: Christopher Connor

10-week session Location:

Lake Region Adult Ed., Naples

Fee: $700 Students are responsible for purchasing books for this course.

If you have any questions, please call 627-4291 for more information.

Online registration unavailable

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Today’s Teller

with Norway and TD Bank

Mar

March 10th to April 21st, 2021

$100 More Info

A career in banking could be in your future!

For more information call 647-5135 or email adulted@lakeregionschools.org

An American Banking Association Certified Course

Have you ever thought of banking as a career? Do you think you don't have the skills necessary? Successfully complete all components of this 7-week course and you'll learn about the banking basics required, the workplace math skills necessary for success, tips on interviewing skills and preparing your resume. You'll also receive a Today's Teller certificate from the American Banking Association, a designation that is recognized nationally by banks and other financial companies.

Taught by professionals from TD Bank, Norway Savings, and Key bank, these local banking facilitators will help you learn what you need to gain an advantage in the employment process by earning a certificate from the American Banking Association. The certificate is a real advantage in the job seeking process. The workplace math skills will be in an online format and supported by our adult education academic instructor. Mock interviews will be held on-site at Norway Savings Bank.

Information and orientation session: call for an appointment.

Class size is limited to 8 students, so call soon for more information and to be placed on the waitlist for this class.

If you are a Career Center or DHHS client you may be eligible through them for financial assistance.

Online registration unavailable

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IC3 Digital Literacy class

with David Rathbone

Mar

March 16th to April 13th, 2021

Free More Info

Are you interested in computer technology and an IT career? If you've ever wanted to earn a certification to document your technology skills and knowledge, there's no time like the present. We are pleased to be offering the 1st of two courses that will prepare you for testing as a computer support specialist. Successful completion of IC3 and the next fall’s CompTiA course will prepare you to test for Computer Support Specialist certification.

IC3 (Internet Core Competency Certification) Digital Literacy Certification is a global benchmark for basic computer foundational skills, including operating systems, hardware, networks, and Microsoft Office tools. The IC3 certification tests concepts and skills that apply to almost any school or career pathway. This is a 5-week blended learning class (2 hours live, 3 hours remote/virtual). IC3 required testing is included in this free course.

Taught by an IT specialist and current Lake Region Vocational Center instructor, David Rathbone, successful completion of this course will be the foundation for the subsequent CompTiA course that is required for certification!

We’ll contact you with more information if you will email us (adulted.lakeregionschools.org) or call 627-4291

class size limited to 6 students

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Effective Customer Service 101

with Wendy Gallant

Mar

March 30th to 31st, 2021

$19 More Info

This is a 2 part workshop held for 2.5 hours each session.

Call our office for more details, or email adulted@lakeregionschools.org

Giving good customer service (CS) is the key to a sustainable sales income and a strong returning customer base. Effective CS is more than saying “Please” and “Thank You”, being on time, or ‘doing your job’. Join us for this two-part workshop on the how’s and why’s of delivering and maintaining a customer service experience that will not only wow the most difficult patron, but will ensure a steady growth of loyal customers and your wallet!

Part I). The Little Things & Insight - Understand the difference between service and hospitality. Learn the core values of CS and simple, key skills for your CS tool belt. Explore ways to deliver a memorable experience in every situation. Listen to your customers and use behaviors that engage them. Master simple hospitality hacks sure to increase your tips.

Part II). Feedback & Expectations – How to exceed expectations and be successful with your service. Why negative reviews are your best friend. How to easily track your personal sales growth. Dealing with the customer who is not always right. How to build a returning customer base. Is a loyalty program worth the effort?

Whether you’re a restaurant manager or server, retail clerk, real estate agent, telephone receptionist, or small business owner – we guarantee you’ll walk away with new and useful skills to put happy faces to your patrons, bring you workplace satisfaction AND put profits in your pocket!

*Participants will be asked to complete the University of Maine’s WelcomeME customer service certification, before the Part II session. WelcomeME is a FREE 60-minute online program sponsored by the Maine Woods Consortium, VisitMaine.com, and the Maine Tourism Alliance.

Instructed by Wendy Gallant with guest contributors from local businesses and industry experts. Ms. Gallant has over 20 years in the service and hospitality industry, as well as an AAS in Business Admin & Management, a BA in Tourism & Hospitality, and is a successful entrepreneur of a few small business ventures.

This is a ‘couples’ special! The 30$ fee is for a supervisory and an employee pair - we want to help ‘train the trainer’ as a part of this program. Individual registrations accepted with a 19$ per person fee. Certificates of Completion will be provided.

Online registration unavailable

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Behavioral Health Professional Certification Training

with Woodford Family Services

$25 More Info

We are looking for individuals who want to make a difference in a child’s life. A Certified Behavioral Health Professional (BHP) has the opportunity to make an immediate impact while helping a child grow and develop to their full potential.

Children’s Behavioral Health Services are vital to Maine’s children with Intellectual Disabilities, Autism and Mental Health Disorders and their families and we are excited to connect our community with Woodfords Family Service for this wonderful ONLINE training program.

This online training will equip you to successfully help children who are currently on a wait list for services and become an integral part of a child’s treatment team. The training will prepare you for employment through local social services agencies. You can start at any time and finished at your own pace.You will complete 12 online modules then (3) 4-hour live sessions, including the new ethics and boundaries training. Once the modules are completed, you will receive free online blood borne pathogen training and virtual First Aid & CPR training if you do not already possess those certifications. The entire training requirements will take about 45 hours.Any individual who will be 18 years of age or older upon completion of the course may register.There is a one-time administration fee of $25

See Blended Learning Curriculum at Woodfords Family Service for more information at https://www.woodfords.org/bhp-program

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Career Advising Services

with Rhonda Jacobson

Free More Info

With two certified career advisors on staff, we can help you create a career pathway plan that’s right for you.

• Explore occupations

• Develop career goals and objectives

• Assess your academic readiness

• Find training programs

• Develop your resume and cover letter

• Learn about interviewing techniques and the job search process