This is a 2 part workshop held for 2.5 hours each session.
Call our office for more details, or email firstname.lastname@example.org
Giving good customer service (CS) is the key to a sustainable sales income and a strong returning customer base. Effective CS is more than saying “Please” and “Thank You”, being on time, or ‘doing your job’. Join us for this two-part workshop on the how’s and why’s of delivering and maintaining a customer service experience that will not only wow the most difficult patron, but will ensure a steady growth of loyal customers and your wallet!
Part I). The Little Things & Insight - Understand the difference between service and hospitality. Learn the core values of CS and simple, key skills for your CS tool belt. Explore ways to deliver a memorable experience in every situation. Listen to your customers and use behaviors that engage them. Master simple hospitality hacks sure to increase your tips.
Part II). Feedback & Expectations – How to exceed expectations and be successful with your service. Why negative reviews are your best friend. How to easily track your personal sales growth. Dealing with the customer who is not always right. How to build a returning customer base. Is a loyalty program worth the effort?
Whether you’re a restaurant manager or server, retail clerk, real estate agent, telephone receptionist, or small business owner – we guarantee you’ll walk away with new and useful skills to put happy faces to your patrons, bring you workplace satisfaction AND put profits in your pocket!
*Participants will be asked to complete the University of Maine’s WelcomeME customer service certification, before the Part II session. WelcomeME is a FREE 60-minute online program sponsored by the Maine Woods Consortium, VisitMaine.com, and the Maine Tourism Alliance.
Instructed by Wendy Gallant with guest contributors from local businesses and industry experts. Ms. Gallant has over 20 years in the service and hospitality industry, as well as an AAS in Business Admin & Management, a BA in Tourism & Hospitality, and is a successful entrepreneur of a few small business ventures.
This is a ‘couples’ special! The 30$ fee is for a supervisory and an employee pair - we want to help ‘train the trainer’ as a part of this program. Individual registrations accepted with a 19$ per person fee. Certificates of Completion will be provided.